Error message "GetUserStatus() failed" when attempting to register for an RSA Community account
Originally Published: 2018-08-08
Article Number
Applies To
RSA Product/Service Type: Registration Portal (community.rsa.com/register)
Platform: Web Browser
Issue
GetUserStatus() failed. In case the server is temporarily unavailable, try back later or contact RSA Support.
Cause
Resolution
If a banner is found then clicking on it will display an announcement regarding the incident with additional details, as shown in the example below.
Updates regarding the incident will be added to the announcement document as they occur, as shown in the example below. (Notice the green section below the banner image.)
If you do not see a banner for the issue on the RSA Commnuity home page then please contact RSA Customer Support by submitting a Service Desk ticket for assistance, selecting RSA Community as the category. The RSA Community administration team will then assist you accordingly.
Notes
There are three types of advisories in the RSA Community, which are explained below.
| Advisory Type | Description |
|---|---|
| Announcement | Announcements of upcoming releases, service packs, patches, etc. |
| Security Advisory | Address security vulnerabilities and how they affect RSA products. |
| Technical Advisory | Announcements of a technical nature, such as to report an issue that affects a large subset of customers. |
Resolution
When an RSA customer has an active RSA Community account that has an active maintenance contract associated with it, they are automatically subscribed to email notifications for their RSA product(s).
To ensure that you receive the email notifications:
- Make sure you are not inadvertently flagging emails from noreply@rsa.com as spam.
- Select My Settings from the profile menu and verify the Enable email notifications setting is enabled.
Notes
If you believe that you are not receiving product advisory email notifications after verifying the items above, please contact RSA Customer Support for assistance.
Employees
It is currently not possible for RSA employees to subscribe to advisories, but this functionality is currently being developed and will be available in a future community release.
