Help Desk Administration

The following table provides information on the most common activities that a Help Desk Administrator performs to manage RSA Authentication Manager.

Your organization determines which tasks a Help Desk Administrator is allowed to perform. Because each organization is different, this table may contain high-level tasks that you cannot perform.

High-Level Task	Reference
Familiarize yourself with the product and its components.	RSA SecurID Authentication Process
Follow the rules for determining a user's identity.	Confirming a User’s Identity
Log on to the Security Console.	Log On to the Security Console
Manage users	RSA Authentication Manager Users User Dashboard Add a User with Options to the Internal Database Add a User to the Internal Database
Manage user groups	RSA Authentication Manager User Groups Add a User Group Edit User Groups View User Group Members Add a User to a User Group in the User Dashboard View User Group Memberships for a User in the User Dashboard
Manage RSA SecurID Tokens	SecurID Tokens Deploying RSA SecurID Tokens Assign a Hardware Token to a User in the User Dashboard Assign and Distribute a Software Token to a User Using File-Based Distribution in the User Dashboard Assign and Distribute a Software Token to a User Using Dynamic Seed Provisioning in the User Dashboard
Manage On-Demand Authentication	On-Demand Authentication Enable On-Demand Authentication for a User in the User Dashboard Enable Users to Set Initial On-Demand Authentication PINs in the User Dashboard Clear a User's On-Demand Authentication PIN in the User Dashboard Disable On-Demand Authentication for a User in the User Dashboard
Provide emergency access	Emergency Access for RSA Authentication Manager Users Emergency Offline Authentication
Manage RSA SecurID PINs	RSA SecurID PINs Clear an RSA SecurID PIN in the User Dashboard
Manage RSA Self-Service	RSA Self-Service Overview Clear a Cached Copy of Windows Credentials in the User Dashboard Managing Authenticators for Self-Service Users Self-Service Request Management
Manage reports	Reports
Monitor user activity in real-time	Real-Time Monitoring Using Activity Monitors View Messages in the Activity Monitor View Recent Authentication Activity in the User Dashboard

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Help Desk Administration

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