Self-Service Request Management

Self-Service automatically sends e-mail to notify you about user requests that you need to review. The types of requests are:

• Self-Service accounts for new users. A new user is not in a directory server. Users must enter user information for an account.

• Changes in user group membership

• New or additional SecurID tokens

• Replace an expired or about to expire SecurID token

• Replace a broken or permanently lost SecurID token

• On-demand authentication

You can perform the following tasks to manage requests:

• View the status of a request. For more information, see View User Requests.

• Search for user requests. For more information, see Search for User Requests.

• Approve, reject, defer, or cancel requests. For more information, see Approve and Reject User Requests and Cancel User Requests.

• Record how you deliver tokens and complete requests. For more information, see Complete User Requests.