Overall slow performance navigating the user interface and user sessions are timing out when displaying new pages in RSA Identity Governance & Lifecycle
Originally Published: 2018-09-25
Last Modified: 2023-09-25
Article Number
Applies To
RSA Version/Condition: All
Issue
The Oracle AWR shows a lot of long-running SQL queries similar to the following:
SELECT COUNT(*) AS NUM_ROWS FROM ...For more information on the Oracle AWR, see RSA Knowledge Base Article 000037779 - How to generate an Oracle Automatic Workload Repository (AWR) report for RSA Identity Governance & Lifecycle.
Cause
The queries that look like this:
SELECT COUNT(*) AS NUM_ROWS FROM ....
are used to gather counts displayed in the user interface. We have seen this issue when a system is undersized with huge amounts of data and many users logging into the system concurrently.
Resolution
Workaround
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