Software_Token_Not_Available_In_System error while requesting token from RSA Authentication Manager Self-Service Console

3 years ago

Originally Published: 2018-09-13

Article Number

000041272

Applies To

RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1.0, 8.1.1, 8.2.0

Issue

If a user logs into the Authentication Manager Self-Service Console and tries to request a token the following error displays

SOFTWARE_TOKEN_NOT_AVAILABLE_IN_SYSTEM
Software token of the requested type is not available in your security domain scope

Cause

The workflow policy for provisioning is set to 0 approval. The Authentication Manager server tries assigning a token to the user automatically upon user's request from Self-Service Console and runs into the error for the following reasons:

There are no unassigned tokens available within the Authentication Manager database, and/or
Tokens in the deployment have less than 90 days before expiration.

Workaround

Run the All Users report (Reporting > Reports > Add New > All Users) to identify users who have not used tokens to authenticate from a specific period of time (for example, in x number of days). If the identified users no longer require tokens for authentication, the tokens can be unassigned from the users, allowing these tokens to be assigned to new users.

If there are no tokens in the deployment that can be unassigned and provided to new users, please contact your RSA account manager or reseller to purchase additional tokens.

Note that the purchase of additional tokens may require that new users be added to your Authentication Manager license. Be sure to inquire about that to your account manager or reseller.

Notes

To see the number of active user licenses available, check license status on Authentication Manager 8.x
Review detailed information on Workflow Policy.

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