Unable to restart the RSA Authentication Manager services
Originally Published: 2022-10-12
Last Modified: 2026-01-14
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.6
Issue
The RSA Authentication Manager services fail to restart with a "Permission denied" error on the script file radiuswrapper.sh under /opt/rsa/am/components/ims/unix
Cause
The permissions of the file were changed. Comparing with an 8.6 lab, the user and group owner of radiuswrapper.sh should be rsaadmin as shown below. At the customer's side, it is root.
Resolution
Login to the primary Authentication Manager through SSH, and run the below commands:
sudo su -
*prompted for the rsaadmin password*
cd /opt/rsa/am/components/ims/unix
cp radiuswrapper.sh radiuswrapper.sh.bk
chown rsaadmin:rsaadmin radiuswrapper.sh
ls -al radiuswrapper.sh (to confirm the change)
exit
/opt/rsa/am/server/rsaserv restart all
The services are restarted normally
Workaround
Notes
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