Unable to restart the RSA Authentication Manager services
3 months ago
Originally Published: 2022-10-12
Article Number
000067976
Applies To
RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.6
Issue

The RSA Authentication Manager services fail to restart with a "Permission denied" error on the script file radiuswrapper.sh under /opt/rsa/am/components/ims/unix
image.png

Cause

The permissions of the file were changed. Comparing with an 8.6 lab, the user and group owner of radiuswrapper.sh should be rsaadmin as shown below. At the customer's side, it is root.
image.png

Resolution

Login to the primary Authentication Manager through SSH, and run the below commands:

sudo su -
*prompted for the rsaadmin password* 
cd /opt/rsa/am/components/ims/unix
cp radiuswrapper.sh radiuswrapper.sh.bk
chown rsaadmin:rsaadmin radiuswrapper.sh
ls -al radiuswrapper.sh (to confirm the change)
exit
/opt/rsa/am/server/rsaserv restart all

The services are restarted normally

Workaround
N/A
Notes
N/A