Unable to restart the RSA Authentication Manager services
Originally Published: 2022-10-12
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.6
Issue
The RSA Authentication Manager services fail to restart with a "Permission denied" error on the script file radiuswrapper.sh under /opt/rsa/am/components/ims/unix
Cause
The permissions of the file were changed. Comparing with an 8.6 lab, the user and group owner of radiuswrapper.sh should be rsaadmin as shown below. At the customer's side, it is root.
Resolution
Login to the primary Authentication Manager through SSH, and run the below commands:
sudo su -
*prompted for the rsaadmin password*
cd /opt/rsa/am/components/ims/unix
cp radiuswrapper.sh radiuswrapper.sh.bk
chown rsaadmin:rsaadmin radiuswrapper.sh
ls -al radiuswrapper.sh (to confirm the change)
exit
/opt/rsa/am/server/rsaserv restart all
The services are restarted normally
Workaround
Notes
Related Articles
RSA SecurID Authentication Agent 8.1 for PAM Installation and Configuration Guide for SUSE (Spanish) 38Number of Views RSA SecurID Software Token for Android Quick Start (Spanish) 12Number of Views RSA Authenticator 4.3 for iOS and Android Quick Start Guide (Spanish) 15Number of Views Unable to activate virtual host certificate; RSA Authentication Manager is unable to activate your selected certificate at… 117Number of Views RSA SecurID Authentication Agent 8.1 for PAM Installation and Configuration Guide for AIX (Spanish) 16Number of Views
Trending Articles
How to manipulate imported RSA SecurID Software Token(s) on an iPhone or iPad device RSA Governance & Lifecycle 8.0.0 Installation Guide How to Detect and Resolve Stalled Workflows and Workpoint Issues in RSA Identity Governance & Lifecycle RSA Authentication Manager 8.9 Patches and Hotfixes Readme How to change the default Oracle Statistics History Retention period for RSA Identity Governance & Lifecycle
Don't see what you're looking for?