Why is my RSA SecurID token PIN is not being accepted when logging in to the RSA Community?
2 years ago
Originally Published: 2017-08-03
Article Number
000045606
Applies To
This article applies to RSA Community and myRSA users that possess an RSA SecurID hardware or software token authenticator.
Issue
After logging in to the RSA Community I am being asked to verify my credentials by entering a PIN. However, it is not accepting the PIN for my RSA hardware or software token.

User-added image
Cause
Your On-Demand Authentication (ODA) PIN is different from the PIN on your RSA SecurID hardware or software token, and would have been set up at the time that you registered for your RSA Community account. For more information, refer to the following article: Why am I being asked to provide an On-Demand Authentication (ODA) PIN when logging in to the RSA Community?
Resolution
When prompted for your On-Demand Authentication PIN, enter the PIN that you created when first registering for your RSA Community account.  You will then receive a text message (SMS) with a tokencode that you will be prompted to enter, at which point you will be successfully authenticated.
Notes
You can reset your On-Demand Authentication (ODA) PIN by following the instructions in the following article:  How do I reset the On-Demand Authentication (ODA) PIN for my RSA Community account?

If you do not remember your PIN then contact RSA Customer Support for assistance in order for them to reset it for you.

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