How to add users in RSA Mobile
Originally Published: 2004-01-19
Last Modified: 2023-09-22
Article Number
000061376
Applies To
RSA Mobile Authentication Server
Microsoft Windows 2000
UNIX
Issue
How to add users in RSA Mobile
Update failed for user (Line# 1): trogers - User not found in Directory - trogers
No option is available to add users manually via the Administration Console
Adding users in bulk is unsuccessful
Cause
Users must already exist in the directory server before they can be added (registered - enabled and licensed) to RSA Mobile, either through the Administration Console manually, the configtool USERCONFIG command (for adding users in bulk), or any written program using the API.
Resolution
Here is an example of what happens when trying to add users in bulk if they do not yet exist in the directory server:

+ csv example file:
trogers,,,
jsmith,,,

+ example of unsuccessful update due to the users (trodger & bfalk) not existing in the directory server prior to adding users in bulk using the configtool USERCONFIG command:

Report for USERCONFIG on: 19/01/04 11:38
Update failed for user (Line# 1): trogers - User not found in Directory - trogers

Update failed for user (Line# 2): jsmith - User not found in Directory - jsmith

Elapsed time (ms) : 211
Total successful updates : 0
Total unsuccessful updates: 2

+ example of a successful update for users who already exist in the directory server:

Report for USERCONFIG on: 19/01/04 11:48
Elapsed time (ms) : 350
Total successful updates : 2


Related chapters for further details information in the RSA Mobile 1.5 Planning, Deployment and Installation Guide:

Page 25 - "How user data is added"

Page 71 - "Creating the file for loading use data"
Workaround
A line called 'set USER_BRANCH' in the 'configdatastore' script was used during the installation to provide RSA Mobile the distinguished name (DN) where the users are located

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