How to reset the Bad Password Count on RSA Mobile
Originally Published: 2004-01-20
Last Modified: 2023-09-24
Article Number
Applies To
Microsoft Windows
UNIX
iPlanet 5.1 Directory Server
Microsoft Active Directory
Issue
Error: "Number of login attempts allowed for this user has been reached. Please contact your administrator."
Cause
Resolution
IMPORTANT: This article contains information about modifying a directory server. Before you modify the directory server, make sure to back it up and make sure that you understand how to restore it if a problem occurs.
Alternatively, open the tree structure of the directory server and find the distinguished name (DN) ou=rsausers,ou=rsa,dc=<suffix>,dc=<suffix>. In each relative distinguished name (RDN) of rsauuid, check the value of the rsadnref attribute to ensure you have located the correct user entry before resetting the value of the rsabadpasswordcount attribute to zero. Please contact RSA Security Customer Support if further assistance is required.
Workaround
Related Articles
How do I reset the password for my RSA Community account? Number of Views How to reset a forgotten RSA SecurID Access Administration Console password Number of Views How to reset the RSA Authentication Manager 8.x system fingerprint Number of Views How to enable the SSO Configuration menu in the RSA Mobile Lock Console Number of Views How to factory reset an RSA Authentication Manager 8.x hardware appliance without a factory reset button from the Operatio… Number of Views
Trending Articles
How to Change the Token Lifetime Extension Window in Authentication Manager Using rsautil RSA Authentication Manager 8.9 Patches and Hotfixes Readme RSA Authentication Manager Upgrade Process RSA MFA Agent 2.5 for Microsoft Windows Installation and Administration Guide How to Download OTP Token Seed Files from myRSA
Don't see what you're looking for?
