How to reset the Bad Password Count on RSA Mobile
Originally Published: 2004-01-20
Article Number
Applies To
Microsoft Windows
UNIX
iPlanet 5.1 Directory Server
Microsoft Active Directory
Issue
Error: "Number of login attempts allowed for this user has been reached. Please contact your administrator."
Cause
Resolution
IMPORTANT: This article contains information about modifying a directory server. Before you modify the directory server, make sure to back it up and make sure that you understand how to restore it if a problem occurs.
Alternatively, open the tree structure of the directory server and find the distinguished name (DN) ou=rsausers,ou=rsa,dc=<suffix>,dc=<suffix>. In each relative distinguished name (RDN) of rsauuid, check the value of the rsadnref attribute to ensure you have located the correct user entry before resetting the value of the rsabadpasswordcount attribute to zero. Please contact RSA Security Customer Support if further assistance is required.
Workaround
Related Articles
How do I reset the password for my RSA Community account? Number of Views How to reset the system fingerprint -RSA AM Number of Views How to reset a forgotten RSA SecurID Access Administration Console password Number of Views How to reset the RSA Authentication Manager 8.x system fingerprint Number of Views How do I reset the On-Demand Authentication (ODA) PIN for my RSA Community account? Number of Views
Trending Articles
Downloading RSA Authentication Manager license files or RSA Software token seed records RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide Quick Setup Guide - Passwordless Authentication in Windows MFA Agent for Active Directory Mandatory Certificate Upgrade Required by 6th October 2025 for RSA MFA Agent for PAM, RSA MFA Agent for Apache, and Third … RSA Authentication Manager 8.9 Release Notes (January 2026)
Don't see what you're looking for?
