SharonCreaghan (Customer) asked a question.
We have been asked to include additional user information in our approval email. However, when more variables are added into the email template, the resulting email has is not in a meaningful format.
For example, I tried adding these variables into the email:
${access_request_cri_meu_userId}, ${access_request_cri_meu_fullName}, ${access_request_cri_meu_CUS_ATTR_USER_CAS_45}, ${access_request_cri_meu_supervisorFullName}, ${access_request_cri_meu_department}
But the resulting display in the generated email strings it all together (with the commas in between each value). In addition if there is more than one user on a request for access, it will display it as all the userIds together, followed by all the fullNames together,.... etc...
We frequently have multple - even hundreds -- of users on a single request. So this display is not helpful.
Is there a way to include formatting into the generated approval email.
Thank you.
Yes, you can format in a more user-friendly manner.
Here is an example if the request is for one user:
if the request can include hundreds of different users, do you really want to list all of them in email which is sent to the approver?
Thanks for the feedback.
Since our approval email already contains a link to the request, we are going to work on educating our users on how to add columns to their view to see additional information.