RSA Authentication Manager 8.X server fails to start the RSA Services after a Reboot

[#1]

Article Number

000033158

Applies To

RSA Product Set : SecurID
RSA Product/Service Type : RSA Authentication Manager
RSA Version/Condition : AM 8.X
Platform : SUSE Enterprise Linux

Issue

RSA Authentication Manager server fails to start the RSA Services after a Reboot.
RSA Authentication Manager service unavailable on Primary server.

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Cause

A corrupted or a missing rsaserv file in the server directory of RSA Authentication Manager 8.X due to reasons below 

1. Host on which the RSA Authentication Manager server is built was shutdown due to power failure 
2. A Virtual Machine running RSA Authentication Manager 8.1 was shutdown abruptly

Resolution

1. A) For an RSA Authentication Manager 8.X Deployment with a Primary Server down and a working Replica Server
   1. Using Winscp or Filezilla client connect to RSA Authentication Manager 8.X Replica server
   2. Navigate to /opt/rsa/am/server directory
   3. Copy the rsaserv file from RSA Authentication Manager 8.X Replica server to the local system as below
      
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   4. Again Using WinSCP or Filezilla client connect to RSA Authentication Manager 8.X Primary server where RSA Services fail to start
   5. Copy the rsaserv file from local system to RSA Authentication Manager 8.X Primary server as below
      
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   6. Login as root on the console of the VM of RSA Authentication Manager 8.X Primary server
   7. Reboot the RSA Authentication Manager 8.X Primary server
   8. Now the RSA Authentication Manager Services will start automatically as below
      
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   9. Now both Security Console (SC) and Operations Console (OC) of RSA Authentication Manager 8.X server are accessible
2. For a Standalone RSA Authentication Manager 8.X Deployment
   1. If the RSA Authentication Manager 8.X Deployment has only a Primary server, contact RSA Support for fresh copies of the rsaserv file
   2. Repeat Step 5 to Step 9 as above to resolve the issue

Notes

Contacting RSA Customer Support

Telephone	For urgent issues use the telephone numbers listed here
Email	For non-urgent issues email to support@rsa.com
Case Management	For Case Management use RSA Online (requires access to RSA SecurCare Online)