RSA Software token application gives error "Disable Airplane mode through your settings options and restart your device." when launched on Android 10

[#1]

Article Number

000038113

Applies To

RSA Product Set: SecurID
RSA Product/Service Type: RSA Software Token for Android
RSA Version/Condition: 2.6
Platform: Android
 

Issue

Customer upgraded his phone to Android 10 and ever since cannot launch RSA Software token application. Launching RSA application gives the error "Disable Airplane mode through your settings options and restart your device.". This issue is reported only on Android 10. RSA application works on all other devices prior to upgrading to Android 10.
See RSA Link for initial posting on this issue
https://community.rsa.com/message/941001

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Cause

The RSA Software Token application is not compatible with Android 10. This is reported as defect SWTANDR-614.

Resolution

RSA Engineering provided a fix via beta channel at https://play.google.com/apps/testing/com.rsa.securidapp. This issue is resolved in RSA Software token v2.7.1 for Android.
See also RSA Link for checksum
https://community.rsa.com/docs/DOC-61981