- SSH to the server using the rsaadmin account.
- Navigate to /opt/rsa/am/utils:
- Type the following command and when prompted, enter the Operations Console administrator username and password:
- Confirm that you want to perform the factory reset by entering y.
login as: rsaadmin
Using keyboard-interactive authentication.
Password: <enter OS user password>
Last login: Wed Sep 7 15:30:03 2016 from jumphost.vcloud.local
RSA Authentication Manager Installation Directory: /opt/rsa/am
rsaadmin@am81p:~> cd /opt/rsa/am/utils
rsaadmin@am81p:/opt/rsa/am/utils> ./rsautil factory-reset
Enter OC administrator name: <enter the name of the Operations Console administrator>
Enter OC administrator password: <enter password for the Operations Console administrator>
Do you want to perform the factory reset (y|n): y