Authentication method failed error when LDAP user tries to login to RSA Authentication Manager 8.x consoles
Originally Published: 2013-07-26
Last Modified: 2023-10-06
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
Issue
- Unable to log into the Authentication Manager Security Console or Self-Service Console using a user ID that exists in external identity source.
- A generic "Authentication method failed" error is seen in the real-time authentication activity log.
Resolution
- From the Security Console, navigate to Authentication > Policies > Password Policies > Manage Existing.
- Click on the context arrow for the policy in question and choose Edit.
- Uncheck the option labeled Require periodic password changes.
- Click Save when done.
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