Access Manager 6.X: Runtime WebServices fail to return a result if a token is requested.
3 years ago
Originally Published: 2011-06-22
Article Number
000040218
Applies To
RSA Access Manager 6.1 Runtime Web Services
Issue
Access Manager 6.X: Runtime WebServices fail to return a result if a token is requested.

Runtime Web Services sends a request containing the following operation and no response is received from the request.
           <tokenOptionEnabled xsi:type="xsd:boolean">false</tokenOptionEnabled>
All other runtime Web Services requests work correctly.

Cause
An error format of the token returned by the underlying runtimeAPI, which  prevents a proper response back when a token is requested.
Resolution
This problem has been resolves in hotfix 6.1.3.09 for RSA Access Manager 6.1.3.   Contact RSA Customer Support to request this hotfix.  
Please note you must be on 6.1.3.4 prior to updating to 6.1.3.9

Workaround
This occurs when upgrading from AxM 6.0 to 6.1 Runtime Web Services