Security Console displays slow performance in AM 8.1.2

3 years ago

Originally Published: 2014-08-16

Article Number

000051213

Applies To

RSA Authentication Manager 8.1
Self Service Console

Issue

Security Console displays slow performance in AM 8.1.2
Error: "Error 408--Request Time -out The client did not produce a request within the time that server was prepared to wait. The client MAY repeat the request without modifications at any later time." appears on Security Console when administrator tries to unassign a token.
RSA AM 81. Security Console performance is slow. Data is not loaded in Dash board sometimes. Unassigning a token takes long time.

The console.log file shows an exception but it is caused by the same "SocketTimeoutException: Read timed out" as seen in the slow performance with Self Service Portal.

####<Aug 7, 2014 10:26:04 AM PDT> <Error> <HTTP> <p1ahmlonrsamg01> <console>

<[ACTIVE] ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)'>

<<WLS Kernel>> <> <69f34036cd726e80:-f7e3a7d:1478d7ef323:-8000-0000000000004b57>

<1407432364594> <BEA-101019>

<[ServletContext@414341645[app:console-ims module:console-ims-8.1.0.2.0.war

path:null spec-version:3.0]]

Servlet failed with an IOException

weblogic.utils.NestedRuntimeException:

Cannot parse POST parameters of request: '/console-ims/AddUser.do

at weblogic.servlet.internal.ServletRequestImpl$RequestParameters.mergePostParams(ServletRequestImpl.java:2335)

at weblogic.servlet.internal.ServletRequestImpl$RequestParameters.parseQueryParams(ServletRequestImpl.java:2215)

at weblogic.servlet.internal.ServletRequestImpl$RequestParameters.getQueryParams(ServletRequestImpl.java:2054)

at weblogic.servlet.internal.ServletRequestImpl$RequestParameters.getParameter(ServletRequestImpl.java:2168)

at weblogic.servlet.internal.ServletRequestImpl$RequestParameters.access$800(ServletRequestImpl.java:1952)

at weblogic.servlet.internal.ServletRequestImpl.getParameter(ServletRequestImpl.java:839)

at com.rsa.ims.sso.filter.SSOFilter.doFilter(SSOFilter.java:463)

at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:74)

at com.rsa.ui.common.filter.I18NFilter.doFilter(I18NFilter.java:96)

at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:74)

at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3288)

at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3254)

at weblogic.servlet.provider.WlsSubjectHandle.run(WlsSubjectHandle.java:57)

at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2074)

at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1512)

at weblogic.servlet.provider.ContainerSupportProviderImpl$WlsRequestExecutor.run(ContainerSupportProviderImpl.java:255)

at weblogic.work.ExecuteThread.execute(ExecuteThread.java:256)

at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)

Caused By: java.net.SocketTimeoutException: Read timed out

at jrockit.net.SocketNativeIO.readBytesPinned(Native Method)

at jrockit.net.SocketNativeIO.socketRead(SocketNativeIO.java:32)

at java.net.SocketInputStream.socketRead0(SocketInputStream.java)

at java.net.SocketInputStream.read(SocketInputStream.java:129)

at weblogic.socket.JSSEFilterImpl.readFromNetwork(JSSEFilterImpl.java:445)

at weblogic.socket.JSSEFilterImpl.handleUnwrapResults(JSSEFilterImpl.java:616)

at weblogic.socket.JSSEFilterImpl.unwrapAndHandleResults(JSSEFilterImpl.java:498)

at weblogic.socket.JSSEFilterImpl.read(JSSEFilterImpl.java:414)

at weblogic.socket.JSSESocket$JSSEInputStream.read(JSSESocket.java:58)

at weblogic.servlet.internal.PostInputStream.read(PostInputStream.java:194)

at weblogic.servlet.internal.ServletInputStreamImpl.read(ServletInputStreamImpl.java:228)

at weblogic.servlet.internal.ServletRequestImpl$RequestParameters.mergePostParams(ServletRequestImpl.java:2309)