RSA SecurID Software Token 2.4.2 for iOS requires a reboot of the device when launched a second time
Originally Published: 2018-07-12
Article Number
Applies To
RSA Product/Service Type: SecurID Software Token for iOS
RSA Version/Condition: 2.4.2
Issue
- When a user opens the RSA SecurID Software Token 2.4.2 for iOS app, it shows the RSA SecurID app screen then a black screen for a second and finally it goes back to the home scree.
- If the user restarts the application it works fine; however, if the user tries to open the app again, it crashes.
- Uninstalling the app then installing it again and importing the token again does not make any difference.
- This behavior occurs in iOS versions 11.1, 11.3 and 11.4.
- All devices are managed by Mobile Iron; however, the SecurID application is not deployed or managed by Mobile Iron.
Cause
Resolution
See advisory at https://community.rsa.com/docs/DOC-94211
Related Articles
Cisco AnyConnect client displays a second login prompt where RSA Authentication Agent 7.2.1 for Windows is installed Number of Views Delete the Device History for a User Number of Views RSA Authentication Manager 8.X server fails to start the RSA Services after a Reboot Number of Views Unable to place RSA Authentication Manager 8.x troubleshooting logs larger than 2GB on SFTP for troubleshooting Number of Views Replace a Token for a User Number of Views
Trending Articles
RSA MFA Agent 2.5 for Microsoft Windows Installation and Administration Guide RSA Authentication Manager 8.9 Release Notes (January 2026) RSA Authentication Manager Upgrade Process Downloading RSA Authentication Manager license files or RSA Software token seed records When configuring LDAP or LDAPS in RSA Authentication Manager with a global catalog the connection fails
Don't see what you're looking for?
